MyService: Modernizing Appliance Service Management

Abstract

The creation of MYService, a web-based platform intended to simplify home appliance repair services, is examined in this study. It tackles the difficulties that customers and service providers encounter in finding and using trustworthy repair services. The purpose of the study is to find out how well MYService works to improve user experiences, make service bookings easier, and provide more job possibilities in the service sector. Using an agile methodology, the study explores the platform's design and execution, placing a focus on intuitive user interfaces and effective service management systems. Results show that MYService gives customers a simpler way to browse and make reservations while giving service providers a way to highlight their qualifications and abilities. Increasing the security of the flow status and automating the administrator user addition procedures are two suggestions for improvement. The results of this study highlight how MYService can completely transform the home appliance services market by promoting ease, openness, and trust among service providers and customers.