PTSNiCARE: Development of a User-Centered Digital Tool for Enhancing Mental Health Services

Abstract

PTSNiCARE: Development of a User-Centered Digital Tool for Enhancing Mental Health Services is a digital system designed to serve PTSN students and mitigate mental health problems. With more mental health cases being reported, the app’s goal is to provide support services that are faster, easier, and more accessible to anyone. It aims to make referral processes more efficient, to facilitate better communication between students, Academic Advisors (PA), and psychological officers, and to promote awareness of mental health. The app includes services ranging from session booking, real-time notifications, live chat, mental health resources and self-assessment tools. It immediately notifies psychological officers when a new referral is received, allowing them to respond promptly. Students can self-assess their mental health, schedule time on a low-tech calendar to chat and can communicate securely with officers. PAs can file cases along with documents and officers can track the status seamlessly through the referral system. In the end, the PTSNiCARE system gets students help faster, facilitates communication, and helps to build a more caring and responsive environment.