Study on The Effect of The Use of Frequently Asked Question (FAQ) Templates in Managing Auction Process

Abstract

In the present days, Frequently Asked Question (FAQ) templates are almost vital and essential for every service and product websites. It operates as automated customer support personnel where potential clients may acquire substantial information on the services and products offered in these websites. Administrators for companies’ auction websites have been used to be posed with the same questions repeatedly from the joining parties about the process and procedures of the auction. Thus, the administrators need to spend hours to answer these typical queries. The FAQ templates have been developed to overcome this problem. This study is to determine the effect of the use of FAQ templates on both the Administrators of the auction websites (“the Purchaser”) and on the parties offering their products (“the supplier”) in such auction. The survey is conducted by providing questionnaires to both the administrator and the supplier before and after incorporating the FAQ templates. The result shows the level of agreement from the administration is at 4.88/5.00 and from the suppliers is at 4.62/5.00 in favor of the usage of FAQ templates. Hence, it may be concluded that most respondents are more inclined that the use of FAQ templates are helpful in the conduct of the auction.